Serving USA Since 1994
Rush Service
Get Your Order Fast!
Custom T-shirts, Custom Embroidery,
and Screen Printing experts.
Popular BERDA.COM products:
Family Reunion T-Shirts
T-Shirt Transfers
Custom Mousepads
Custom Golf Shirts
Custom Tote Bags
Custom Caps
BERDA.COM offers a wide variety of
Services including Custom T-Shirt
Designs & Embroidery Designs for
Custom Apparel, Specialty and
Message T-Shirts, Event Planning
products, and Team T-Shirts &
Jerseys.
FAQ about Custom T-Shirts and Other Products
berda.com - The USA's Online T-Shirt Printing Shop
Below are answers to frequently asked questions. If the answer to your question isn't shown below, please e-mail us.
ORDERING
FAQ’s:
·
How do I place an order?
· How do I pay for my order?
· Do I get to see a "sample" before you print
my order?
· How long does it take to receive my order?
· Will I receive a confirmation after I place
my order?
· Will I be notified after my order has
shipped?
· Do you take overseas orders?
ARTWORK
FAQ’s:
· What
kind of artwork files do you accept?
· How do I get my artwork to you?
· My artwork needs some "touch-up." Is there a charge
for that?
· I don’t have a design. Is there a charge to
make a design for me?
· I have several designs, do they all add up
as 1 order?
GARMENT
SIZES/COLORS FAQ:
· Do you offer "youth" sizes?
· Do you offer 2X, 3X, 4X, etc. size shirts?
· Can I mix the shirt sizes in my order?
· Can I mix the shirt types in my order (t-shirts,
sweatshirts, golf shirts)?
· What do the "color groups" mean?
· Can I have different ink colors on different color
shirts?
PRINTING
FAQ's:
· If I reorder, do you keep my artwork or screens?
· Are your T-Shirts screen printed or are they
iron-on transfers?
· Will the printing fade on my shirts after a few
washings?
· My design has PMS colors, can you match them?
· What is the largest size that can be printed
on a T-Shirt?
· I already have shirts. Will you print on
them?
· Do you sell transfers that I can apply on my own
shirts?
GENERAL
FAQ’s:
· Do you have a catalog?
· Do you have a guarantee on the products that you
sell?
· Where is BERDA CompuGraphix located?
· Do you have other offices in the country?
· How long has BERDA CompuGraphix been in business?
· Do the prices of the products become lower when
I buy larger quantities?
· Do you accept purchase orders?
· Do you offer "wholesale" or special prices to the
"trade," schools, or non-profit organizations?
· Can I get less than the minimum order?
· Do you sell "blank" or "unprinted" items?
· Do you sell screen printing equipment or supplies?
· If there is a problem with my order, what do
I do?
How do I place an order?
We offer (4) ways to place an order. You can place an order by phone, e-mail, fax, and secure online ordering. For more detailed information on placing an order, please see our "How to Order" page: http://www.berda.com/how_to_order.shtml
Back to Top
How do I pay for my order?
Payments can be made in the form of credit card
(Visa, MasterCard, Discover), check or money order.
You can phone, fax, or e-mail your credit card information to us. Purchase
Order payment is available to certain firms and organizations and is handled
by written agreement and offered at our discretion.
Back to Top
Do I get
to see a "sample" before you print my order?
Yes. After you place your order, you will receive
an e-mail directing you to an "Artwork Review" web page. This web page
shows how your artwork will appear on the actual product that you are
ordering. On the "Artwork Review" web page, you have the opportunity to
approve or disapprove your proposed artwork/layout. Production does not
begin on your order until we receive an artwork approval from you. Here
is a link to a "sample" artwork approval page so you can see how it works:
http://www.berda.com/artwork/artwork_approval_faq.shtml
Back to Top
How long does it take to receive my order?
It depends on what you are ordering. The typical
production time for most custom printed products is 2-3 weeks. This doesn't
include shipping time, which is determined by your state. We offer rush
service on many items, please e-mail or call us for availability of this
service.
Back to Top
Will
I receive a confirmation after I place my order?
Yes. You will receive an e-mail confirmation if
you place your order by e-mail, fax, or online order form.
Back to Top
Will I be notified after my order has shipped?
On all orders that are produced in our shop (all
custom garment orders), you will receive an e-mail notification with the
tracking number and details of your shipment. On orders that are not produced
in our shop (mostly promotional products, e.g.: mugs, plastic bottles,
steins, etc.) you will not receive a shipment notification. However, we
will be happy to obtain the shipment tracking number(s) on these items
for you after your order shipped, if you request it.
Back to Top
Do you take overseas orders?
Yes. We take overseas orders. For security issues, there are certain restrictions on the orders that we will accept and how we ship them.
On all international orders payment must be made by credit card. We accept Visa, Master Card, and Discover. We do not accept American Express. On ALL credit card orders, we require that our credit card authorization document (document is in Adobe PDF format). be completed and returned prior to production of your order.
Our standard method of shipping international orders is by USPS (United States Postal Service) Parcel Post Economy Rate, or via UPS. The typical time frame for delivery via Parcel Post Economy is three to eight weeks. Faster rates of delivery are available, however they are more costly and not available in all areas.
We reserve the right to refuse any order without reason. In addition, there are certain countries that we are unable to ship to.
Back to Top
What kind of artwork files do you accept?
We accept many types of art files. The ideal file
formats are: .cdr (CorelDraw), .ai, (Adobe Illustrator), .eps, .wmf, .pdf
(Adobe Acrobat), .psd (Adobe Photoshop), .tiff. We also accept .jpeg,
Microsoft Word, Publisher, Power Point, and many others. For a complete
listing of acceptable file formats, please click here: http://www.berda.com/graphic_options.shtml
Back to Top
How do I get my artwork to you?
There are several ways to send artwork to us. (1).
You can email your art to us (please
keep the file size under 10 meg.) Our art department email address is available by clicking here. (2). You can place your artwork on a
FTP page and we can download it. (3). You can fax your artwork to us :
(FAX): (724) 445-5082. (4). You can mail your artwork to us: BERDA CompuGraphix,
220 Holly Road, Chicora, PA 16025, USA. If you are mailing your art
to us, we accept artwork on floppy disk, CD's, Compact Flash disks and
Memory sticks.
Back to Top
My artwork needs some "touch-up." Is there a charge for that?
Yes, there will be an artwork charge. The charge
is determined by the level of "touch-up" that your design will
require. Please see our Graphic
& Logo Design Services page for more information and pricing.
Back to Top
I don’t have a design. Is there a charge to make a design for me?
It depends. We offer many free of charge art services,
including text only designs, custom designs from our Design
Center templates, and free text designs that you can create yourself
in our BERDA.COM Custom
Design Maker. If you want us to create a custom design for you based
on your ideas or sketches, there will be a charge. For more information
and pricing, please see: Graphic
& Logo Design Services.
Back to Top
I have several designs, do they all add up as 1 order?
No. Each design is treated (and priced) as a separate
order.
Back to Top
Do you offer "youth" sizes?
Yes. We offer youth small (6-8), youth medium (10-12),
and youth large (14-16).
Back to Top
Do you offer 2X, 3X, 4X, etc. size shirts?
Yes. We offer up to 6X on some of the garments that
we offer. However, not all colors are available in these size shirts.
Call or e-mail for availability.
Back to Top
Can I mix the shirt sizes in my order?
Yes. You can mix the sizes any way that you need
to complete your order.
Back to Top
Can I mix the shirt types in my order (t-shirts, sweatshirts, golf shirts)?
Yes, as long as the image will be exactly the same
on each shirt and will be printed in the same location on all of the shirts.
The price that you would pay for each garment is determined by the total
number of shirts in your order.
Back to Top
What do the "color groups" mean?
The "color groups" shown on the product pages refer
to the color of the product, not the imprint color. Depending on the product,
all standard imprint colors are usually available.
Back to Top
Can I have different ink colors on different color shirts?
Yes. However, each ink color change will incur an
ink color change charge of $18 per color.
Back to Top
If I reorder, do you keep my artwork or screens?
We keep your artwork on file indefinitely. However,
we do not keep screens as we remake the screens for every order. Unless
you are going to place another order within a few weeks, you will be charged
for the screens on all reorders. You should notify us if you plan to place
another order in the very immediate future, in which case we would not
charge you for the screen(s).
Back to Top
Are your T-Shirts screen printed or are they iron-on transfers?
We screen print ALL t-shirts with the exception
of digital transfers ("photo") t-shirts. "Photo" or "digitally imaged"
T-shirts are transfer printed as the image is applied with a heat press.
We also use CAD-cut vinyl letters which are used for player names on the
backs of "team" t-shirts, they too are applied with a heat press.
Back to Top
Will the printing fade on my shirts after a few washings?
No. The printed image on screen printed t-shirts
is very durable and will hold up for a long time as they are directly
printed onto the garment using plastisol ink. "Wash" tests that we've
conducted in our shop also prove that the printing on "Photo" or "digitally
imaged" t-shirts (which are transfers) is durable and holds up to many
washings before fading begins to occur. Also, however the image is printed
on your shirts, the image will not peel off and can't be otherwise removed.
Back to Top
My design has PMS colors, can you match them?
We offer PMS color matching on many products. The cost varies depending
on the product, but is typically $40.00 per color.
Back to Top
What is the largest size that can be printed on a T-Shirt?
The maximum image size that we offer is 11" X 11."
Back to Top
I already have shirts. Will you print on them?
Yes. Please click here for pricing/information:
http://www.berda.com/screen-printing
Back to Top
Do you sell transfers that I can apply on my own shirts?
Yes. Please click here for pricing/information: http://www.berda.com/screen_printing_heat_transfers.shtml
Back to Top
Do you have a catalog?
No,
we do not offer a catalog. Information and pricing of our available products
can be found on the pages of our web site. If you would like more information, please e-mail us.
Back
to Top
Do you have a guarantee on the products that you sell?
Yes. Please click here for details: http://www.berda.com/guarantee.shtml
Back to Top
Where is BERDA CompuGraphix located?
We are located in western Pennsylvania.
Back to Top
Do you have other offices in the country?
No, our only office and printing facility is located
in western Pennsylvania. We ship nationwide from this location.
Back to Top
How
long has BERDA CompuGraphix been in business?
We have been in business since 1994.
Back to Top
Do
the prices of the products become lower when I buy larger quantities?
Yes. The more you buy, the lower the price.
Back to Top
Do
you accept purchase orders?
Yes. We offer Net 30 terms to schools, government
agencies, and major corporations. All purchase orders are handled by written
agreement only.
Back to Top
Do you offer "wholesale" or special prices to the "trade," schools, or
non-profit organizations?
No, we do not.
Back to Top
Can I get less than the minimum order?
On most items, no. However, there are a few products
that we offer below minimum quantities. Call us for availability.
Back to Top
Do you sell "blank" or "unprinted" items?
Yes. Call us for pricing and availability.
Back to Top
Do you sell screen printing equipment or supplies?
No.
Back to Top
If there is a problem with my order, what do I do?
You should contact us immediately by phone, fax, or e-mail. We want to
help you resolve the problem as quickly and effectively as possible.
Back to Top
